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FAQ

Frequently Asked Questions!

 

 

How do I prep my Chelory AIO and/or Inserts?

 

All Chelory items are shipped as Ready-To-Use! There is no need for additional prepping. Bamboo does become more absorbent the more it is washed and dried, but it is Good-To-Go right from the package!

 

How do the "Chelory Rewards Points" work?

 

You earn 1 point for every $2.50 spent and each point is worth $0.25 upon redemption. Points are non-transferable and non-refundable.

 

How do I redeem my "Chelory Rewards Points"?

 

Click "VIEW CART". Click "CHECKOUT" (not the PayPal button). On Step #3 choose "USE MY REWARD POINTS". Click "CONTINUE". Your remaining balance will update in the top left hand corner of the screen. Continue to Step #3 and choose "PAYPAL EXPRESS CHECKOUT". Click "SUBMIT MY ORDER". Done!

 

How do I get "Chelory Rewards Points" when referring a friend?

 

Click "MY ACCOUNT". Under the "MY ACCOUNT" tab, click "REFER FRIENDS". When they follow the link and sign up for an account, YOU get 10 points for referring them when they place their first order!

 

Do I need to have a PayPal Account to make a purchase?

 

No, you do not need to have a PayPal Account to make a purchase! We use the PayPal Portal to process Credit and Debit Card Payments. Follow these steps to pay without a PayPal Account:

Click VIEW CART
Click CHECKOUT (not the PayPal button)
Be sure ALL your information is listed correctly.
On Step #3 PAYMENT INFO, enter your Credit Card information
Click SUBMIT ORDER.

 

DONE!

 

 

HELP! My Chelory AIO diapers take longer than 24 hours to dry! What can I do?

 

Separate the sewn-in soaker layers and flip the top layer over the diaper, kind of like you're turning it inside out. All those thirsty layers right next to each other inhibit air circulation. Adding an extra spin cycle at the end of the last wash cycle can help squeeze out even more water. Adding a DRY towel and 6-8 average sized Dryer Balls to the dryer can help it work more efficiently. Doing 2 shorter dryer cycles and flipping the soaker will help them dry faster than doing one long cycle. When hang drying, hang them sideways by the top soaker so the layers are all separated and air can circulate through them.

 

 

When can I expect to receive my purchase?

 

Everything that is shown as In-Stock is Ready-To-Ship! Within 2-3 days of placing your order you will receive an ORDER COMPLETE email from Chelory.com that your items have been pulled from the shelf and are packed for shipping. You will receive a separate email from Stamps.com containing your shipping information including a Tracking Number that domestic orders can track right to your door!

If you made a SPECIAL REQUEST in the NOTES/COMMENTS box during CHECKOUT, I will need to make a new item for you and it can take up to 3 weeks for that item to be complete. Feel free to SPECIAL REQUEST: Snap Colors from the Color Chart, Black or White Hook & Loop, AI2 Wicking Jersey Inner color, and a cut of any print (PLEASE KEEP IN MIND THAT I CAN NOT GUARANTEE THE SPECIFIC PLACEMENT OF A CUT REQUEST BUT WILL DO THE BEST I CAN!)

 

 

Why isn't my Registry showing up in the Registry Search?

 

Log in to your Chelory.com account. Under the MY ACCOUNT tab, click MY REGISTRY OPTIONS. Change the desired quantity (anything but zero!) for each item. Click UPDATE! Any Registry will not be displayed that has all items as a quantity of -0- OR the Event Date is set to a date in the past.